Returns

Please use our returns portal to process a return, replacement, or refund.

If the link doesn't work, please see the following URL for our returns portal: www.coolerguys.com/apps/redo/returns-portal

For Refund
Our return period for a refund is 30 days from the date of delivery. To be eligible for a refund, your item must be in new condition (ie. no visible damage) and with any original packaging. 

For Replacement
All Coolerguys branded items come with a 3 year replacement warranty. All other brands we will replace within 30 days after which you must contact the manufacturer. 

Exceptions
There are certain special situations where we may grant partial refunds however they are at our discretion.
Some manufacturers handle all replacements direct, if you happen to have such a product we will respond to your RMA request with their contact information.

If you are approved and your return is received you will receive a credit which is automatically applied to your original payment method account within 1 business week

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact us with a tracking number and we'll escalate the issue. On rare occasions packages in our warehouse can be sorted incorrectly, but we promise to remedy any mistake on our end.

Be aware it can sometimes take up to 3 business days for the credit to appear on an account from the time we process a return.

Shipping 
To return your product after you receive a return approval you should mail your product to the following address unless given a prepaid shipping label:

CoolPC, Inc. Dba Coolerguys.com
ATTN: (Assigned RMA # )
11630 Slater Ave NE, Ste 6
Kirkland, WA 98034

You will be responsible for paying for your own shipping costs for returning your item unless you purchased return protection or we provide you with a label. Shipping costs are non-refundable. The time it may take for your exchanged product to reach you will vary depending on where you live.

You should consider using a trackable shipping service & purchasing shipping insurance as we cannot guarantee that we will receive your shipment.